Shipping policy
At EELLA CONCEPT, every order is handled with the utmost care to ensure your pieces arrive in perfect condition.
Shipping Rates & Delivery Times
| Destination | Shipping Cost | Carrier | Estimated Delivery |
|---|---|---|---|
| Portugal (mainland, Azores & Madeira) | Free | CTT | 1–3 business days |
| Spain | Free | DHL Express | 3–5 business days |
| European Union + Norway & Switzerland | €40 | DHL Express | 3–7 business days |
| Rest of World (UK, USA, Canada, Australia, Japan, Singapore, UAE & others) | €90 | DHL Express | 5–10 business days |
Don't see your country? Contact us and we'll do our best to arrange delivery.
The carriers listed reflect our standard service. In exceptional circumstances, alternative carriers may be used, always ensuring the same levels of quality and safety.
Tracking
Once your order has been dispatched, you will receive an email with your tracking number so you can follow your delivery in real time.
Packaging
All items are carefully packaged and protected to ensure they arrive in the same condition they left us.
International Shipping & Customs
For destinations outside the European Union, delivery times may be affected by local customs processes beyond our control. We recommend checking any applicable duties or taxes in your country before placing your order.
Questions?
For any shipping-related enquiries, please contact us via email or our contact form. We respond within 24 hours on business days.