Shipping policy

Shipping

At Eella Concept, we work to ensure that your order reaches you quickly and safely. Below you will find all the information about our shipments.

Shipping to Portugal

• Shipping costs: Free throughout mainland Portugal, including islands (Azores and Madeira).
• Carrier: We use CTT to guarantee fast and secure deliveries.
• Delivery time: 1 to 3 business days, depending on location.

International Shipping

• Shipping costs: Flat rate of €90 to any country outside Portugal.
• Carrier: International shipments are carried out via DHL.
• Delivery time: Between 3 to 7 business days, which may vary depending on the destination and possible customs processes.

Additional Information

• Once your order has been shipped, you will receive an email with the tracking number so you can follow the delivery status.
• All shipments are properly packaged and protected to ensure they arrive in perfect condition.
• If you have any questions about shipping, contact us via our email or contact form.