Terms of service

1. Seller Identification

Legal Name: Eliza Grosu Unipessoal Lda
Registered Brand: EELLA Concept
Registered Address: Rua de Parque Norte 23, RC04, 4700-103 Braga, Portugal
VAT Number: 518778991
Email: geral@eellaconcept.com
Phone: +351 917 787 800

2. Scope

These Terms and Conditions govern the use of the website eellaconcept.com and the purchase of items through the EELLA Concept online store. By accessing the website or placing an order, the user fully accepts these terms.

3. Items — Authenticity and Condition

EELLA Concept sells pre-owned luxury items, authenticated by our team prior to listing. Each item is individually described on its product page, including brand, reference, condition, and any imperfections.

  • All items are authenticated before being listed for sale.
  • The condition of each item is described in detail and forms an integral part of the purchase contract.
  • Photographs are representative of the actual item and its current condition.
  • EELLA Concept does not sell replicas, imitations, or items of dubious origin.

4. Prices and Availability

  • Prices include VAT where applicable, under the Special Margin Taxation Scheme for second-hand goods, regulated by Decree-Law No. 199/96. VAT is applied to the profit margin and is not itemised on the invoice.
  • Given the unique nature of each item (single-unit stock), availability is not guaranteed until payment is completed.
  • EELLA Concept reserves the right to change prices without prior notice, without prejudice to already confirmed orders.
  • In the event of a manifest pricing error, EELLA Concept will contact the customer before processing the order.

5. Purchase Process and Contract

  1. The customer selects the item and proceeds to checkout.
  2. The order is confirmed upon payment validation.
  3. The purchase contract is considered concluded at the moment the order confirmation email is sent.
  4. EELLA Concept reserves the right to refuse orders in cases of suspected fraud, pricing errors, or item unavailability.

6. Payment

Accepted payment methods include credit/debit card, PayPal, Multibanco, MB Way, and other methods available at checkout. Payments are processed securely through the Shopify Payments platform. Card details are not stored by EELLA Concept.

  • Multibanco: the generated reference is valid for 3 days. If payment is not completed within this period, EELLA Concept reserves the right to cancel the order and make the item available for sale again.
  • MB Way: payment must be completed within 24 hours of placing the order. If payment is not confirmed within this period, the order may be cancelled.

7. Shipping and Delivery

Shipping terms and conditions are detailed in our Shipping Policy.

For orders shipped outside the European Union, any customs duties, import taxes, and other charges required by the destination country's authorities are the sole responsibility of the customer. For shipments within the European Union, no additional customs charges apply. EELLA Concept has no control over costs applicable to third countries and cannot predict their value. We recommend that customers consult their country's customs authorities before placing an order.

8. Right of Withdrawal (Returns)

Return and refund conditions are detailed in our Refund Policy, in accordance with Decree-Law No. 84/2021.

9. Warranties

Under Decree-Law No. 84/2021, second-hand goods carry a minimum legal warranty period of 1 year from the date of delivery, unless otherwise agreed in writing with the consumer. EELLA Concept guarantees that items correspond to the description presented at the time of sale.

10. Limitation of Liability

EELLA Concept is not liable for:

  • Indirect damages, loss of profits, or consequential losses resulting from the use of purchased items.
  • Delivery delays attributable to carriers or circumstances beyond its control (force majeure, strikes, weather conditions, customs restrictions).
  • Import costs, customs duties, or taxes applied by the destination country for shipments outside the European Union.
  • Incompatibility of items with subjective customer expectations not described in the product listing.

EELLA Concept's maximum liability is limited to the amount paid for the item in question.

11. Intellectual Property

All content on the website eellaconcept.com, including texts, photographs, logos, design, and brand, is the property of Eliza Grosu Unipessoal Lda or used with authorisation. Reproduction, distribution, or commercial use without prior written authorisation is prohibited.

12. Data Protection

Personal data is processed in accordance with our Privacy Policy, in compliance with the GDPR and Law No. 58/2019.

13. Dispute Resolution

In the event of a dispute, consumers may contact:
CIAB — Consumer Dispute Arbitration Centre of Braga
Rua D. Afonso Henriques n.º 1, 4700-030 Braga | geral@ciab.pt | +351 253 617 604 | www.ciab.pt

For cross-border disputes within the EU: European Commission ODR Platform — https://ec.europa.eu/consumers/odr

14. Governing Law and Jurisdiction

These Terms are governed by Portuguese law. In the event of a dispute not resolved by alternative means, the Court of Braga shall have jurisdiction, without prejudice to the consumer's mandatory forum.

15. Amendments

EELLA Concept reserves the right to update these Terms. Changes take effect upon publication on the website. Already confirmed orders are governed by the terms in force at the time of purchase.